grief coaching resources

Welcome to the Chandra Eileen Grief Support Shop: https://chandraeileen.etsy.com

Step-by-Step Guide to Downloading Digital Files on Etsy:

Access Your Account:

Log into your Etsy account by visiting Etsy.com. If you don’t have an account, you’ll need to create one using the same email address you used to make your purchase.

Go to Purchases and Reviews:

Once logged in, navigate to "Your Account" (usually found in the top right corner) and select "Purchases and Reviews" from the dropdown menu. This page shows all the purchases you've made on Etsy, including digital downloads.

Find Your Download:

Look for the order that contains your digital product. Next to the order, you’ll see a button that says "Download Files." This indicates that your files are ready to be downloaded. Click on this button to proceed.

Download Your Files:

After clicking "Download Files," you'll be redirected to a page where you can download each file attached to your purchase. Click on each file link to start the download process. The files will be saved to your computer’s default download location, unless you choose a specific folder.

Check Your Email:

Etsy also sends a download notification email to the email address linked to your Etsy account. This email contains a direct link to your download page. If you can't find the email, check your spam or junk folder.

File Format and Opening Your Files:

Digital files from Etsy can come in various formats (PDF, JPG, PNG, etc.). Ensure you have the appropriate software to open the file. For example, PDF files can be opened with Adobe Reader (free to download if you don’t have it).

Additional Tips:

Immediate Access: Digital files are usually available immediately after purchase. If you encounter any delay, ensure the transaction has been completed and check again.

Guest Checkout: If you purchased as a guest, you’ll receive a download link in your purchase confirmation email. Make sure to check the email address you entered at checkout.

Troubleshooting: If you're having trouble downloading your files, try using a different browser or clearing your browser's cache. Some internet security settings can also interfere with downloads, so adjusting those might help.

If you are still experienceing issues, PLEASE reach out to me!  I am here to help and ensure you are satisfied with your purchase.  chandra@chandraeileen.com

Remember, once downloaded, digital products are yours to keep and can be accessed anytime by repeating the steps above or through the original download link in your email. For specific issues or more detailed assistance, refer to Etsy’s Help Center or contact Etsy support.